Wasaque Refund Policy
Effective Date: 2024/04/01
At Wasaque, we strive to provide our clients with the highest level of service and satisfaction. If you are not entirely satisfied with your purchase or service, we’re here to help. Please review our refund policy below:
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
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The product or service was not delivered as agreed.
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The product is faulty, damaged, or not as described.
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Services were not rendered as per the terms in the service level agreement (SLA).
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The request for refund is made within 7 days of the original purchase or service delivery.
2. Non-Refundable Items/Services
The following are non-refundable:
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Software licenses that have been activated.
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Services that have already been rendered or partially used.
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Custom-developed solutions or integrations.
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Hardware items returned without original packaging or damaged due to misuse.
3. Refund Process
To request a refund, please contact our support team at support@wasaque.co.za with the following:
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Proof of purchase (invoice or receipt).
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Reason for the refund request.
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Any supporting documentation (e.g., photos, error reports).
Our team will review your request within 3–5 business days and inform you of the outcome.
4. Refund Method
Approved refunds will be processed via the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect.
5. Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the matter to dispute@wasaque.co.za. We are committed to resolving disputes amicably and fairly.
6. Changes to This Policy
Wasaque reserves the right to amend this policy at any time. All changes will be posted on our website, and the updated policy will apply to all transactions after the revision date.